Order Confirmation Problems

Resolving problems with order emails

By Mike de Sousa
January 28, 2021

As soon as payment is confirmed at Art Lover VIP, Paddle, our payment processor, automatically sends an email to the customer with confirmation of the order together with any instructions.

On rare occasions things may go wrong.

The visitor may for example have incorrectly entered their email address during the payment procedure, or their Spam or Whitelist settings might have prevented the email from being delivered, or the email may have been moved to a special folder.

Sometimes PayPal addresses are different than the address that was entered, and this too can cause confusion.

Whatever the problem, don't worry!

Three Steps To Resolve Email Order Issues

  1. Check your Spam or Whitelist folder as 99% of the time that's where your email is hiding!

  2. If you paid by PayPal, login to your account and double check your bank details are up to date and that the order was successful.

  3. If you continue to experience difficulties, contact support by using the question mark Widget on the bottom right of every page on the main site: https://www.artlover.vip or use the contact form at the bottom of the About page to get in touch.

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